Management Service
Maintenance and Operation Outsourcing
In order to maintain stable system operations, operations must be in place that ensure stable system functioning, such as comprehensive system monitoring, daily maintenance and inspection, and collection and confirmation of security information. In the event of a system failure, prompt and proper action on the isolation and recovery of failed components and implementation of preventive measures is required. Moreover, from a medium-term perspective, it is also indispensable to develop plans for system upsizing or downsizing. Such comprehensive operations, however, require coordination between multiple vendors, such as system development vendors, hardware/software maintenance vendors, data centers, and telecommunication carriers, and companies rarely have employees available who have the broad technological knowledge and experience required to perform such a task.
Indigo's 24-hour, 365-days-per-year system maintenance and operation services provide stronger total support to customers' systems at lower costs than having dedicated staff within their companies. Our services encompass everything from daily monitoring and maintenance to troubleshooting and system recovery in the event of a failure and improvement proposals based on server operation and usage conditions.
Characteristics featuring Indigo’s Maintenance and Operation Outsourcing
1. Understanding the overall picture of the system
We grasp and understand the overall picture of the system before we start working on it, ensuring accurate decision-making, prompt planning, and implementation of recovery measures in the event of a failure.
2. Coordination and management of multiple vendors
In addition to general system maintenance and operation services, Indigo provides unique and integrated services through the coordination and management of multiple vendors. Such services enable customers to reduce management-related coordination costs and realize more efficient and agile operations. Since our services extend over an entire business operation (see diagram above), we can cater to needs that may differ in each business phase.
Indigo's services encompass a broad spectrum of system operation and management that can be applied to meet a full range of needs, including design, development, and operation of networks for hosting service providers and data center service providers, financial systems, Internet appliance systems, and mobile content among others. Making the most of our accumulated expertise in all these spheres ensures stable system operation for our customers.
3. Maintenance
Aiming to maintain the system in good running order, we conduct routine inspection and maintenance. We check resource conditions and server status on a regular basis so that we can detect abnormalities that can easily elude regular monitoring procedures and promptly implement preventive countermeasures before they become problems. When security is at stake due to vulnerability, we apply security patches or devise other countermeasures.
4. Response to a failure
In the event of a failure, Indigo technical staff will take care of everything. If the primary measures taken by Indigo technical staff fail to solve the problems, more experienced staff with a higher level of skills will take care of the problems. If the problems are related to servers or basic applications, these secondary measures will generally solve most of them.
5. Monitoring
Different from general monitoring services, we do not restrict the number of monitored items, but provide monitoring truly required to support optimal system management and appropriate responses to failures. Moreover, we reflect the results of regular maintenance and failure resolution into monitoring items on a regular basis to keep them updated and optimal.