Management Service

Case Examples

Maintenance and Operation Outsourcing

1. Total Outsourcing

The Maintenance and Operation Outsourcing Services cover not only systems developed by Indigo, but also those developed by other companies. Moreover, since this is a service that does not rely on a specific data center, it can be used while maintaining existing facilities.

<Example 1>Operation of a financial business system
Service content Consultation on service design
Development of an operational structure
Design and installation of a shared network (DNS, Monitoring server)
Monitoring services
IDS (intrusion detection system) services
Secondary operation of individually carried-in consoles
Technical advice and support
<Example 2>Operation of an EC portal site (shopping, auctions, Web mail, Blogs, etc.)
Service content Consultation on service design
Development of an operational structure
Vendor-control management services
Monitoring services
Failure response services
Maintenance services
Services of creating monthly reports and making suggestions for improvement
<Example 3>Operation and maintenance of systems for server hosting and ASP / businesses for a Data Center
Scale 80,000 users
Service content Network design
System development (LDAP/MAIL/ VSMTP/POP/ WEB)
Development of an operational structure
Secondary maintenance of systems and network
<Example 4>Operation of dedicated server housing services for a major telecommunications carrier
Service content Consultation on service design
Design and installation of a shared network (DNS/NTP/Firewall/Backup/Monitoring server)
Development of an operational structure
Education of operators
2. Monitoring Services

Client: Major content provider

By providing Indigo’s monitoring framework, we achieved prompt introduction of monitoring services to an existing server with several hundred units.

3. High Value-added Operation Services by a Professional Team

Client: Major consumer electronics manufacturer
By setting up a professional team, we provided operation services of highly professional security equipment to a data center run by a major consumer electronics manufacturer.

Client: Major European communications equipment vendor
We were entrusted the maintenance of the vendor's communications equipment and software in Japan. By establishing close collaboration with the vendor’s development base in Europe, we achieved high-level maintenance and operation services 24 hours a day, 365 days a year.